919-908-7170

Billing Your Insurance Company for Your Care

Complete Chiropractic Sports & Wellness offers patients the ability to utilize their health care insurance to pay for the cost of their office treatments. Not all plans include coverage for the various services the office offers, and we encourage you to contact your private or corporate insurance company to verify benefits and eligibility prior to your first visit as we DO NOT accept responsibility for verifying your benefits on your behalf. For those patients without insurance coverage or for those patients who do not elect to utilize their benefits at this time, our practitioners do offer time-of-service discounts on the cost of your treatment when payment is made in the office at the time of your appointment. Below you will find a list of some of the major insurance companies the office accepts. Be aware that your individual practitioner may or may not accept all of these insurances; please inquire about your practitioner’s network participation when you call the clinic to schedule. If you do not see your company listed, please contact our office so that we may be of assistance in researching your options.

  • Aetna (with the exception of Duke Basic and Duke Select plans)
  • Anthem Blue Cross
  • BlueCross BlueShield of North Carolina
  • Cigna
  • CoreSource
  • Humana
  • Medicare
  • MedCost
  • NC State Health Plan
  • UMR
  • United Healthcare

Patient Insurance Liability Information

The contract of medical health insurance is between the patient and the insurance company. Complete Chiropractic Sports & Wellness DOES NOT accept responsibility for determining benefits in advance of your treatment. As a courtesy, we will make every effort to contact your insurance to get a “quote” of benefits, but it is ultimately the responsibility of the insured to verify eligibility for their own health care benefits, visit limitations, deductibles, and co-pays. Possession of a medical insurance member ID card is NOT a guarantee of coverage. A quote is NOT a guarantee of payment from your insurance company. Payment is subject to the terms and conditions of your policy which may be effected by various factors: misquotes can be given, maximums can be met prior to being seen at our office, policies and coverage can change, certain services involved in your treatment plan may not be covered under your policy, and amounts billed may be above your insurance allowable.

Co-Pays and Deductibles
All co-pays, co-insurance and deductibles must be collected at the time of service. We are happy to provide the service of billing your insurance company on your behalf and will accept payment from them directly but any monies owed on your account are ultimately your responsibility per the financial agreement you signed. The office can not be responsible for disputing or appealing the way your insurance has processed payment on a claim. In the event we are not paid in full by your insurance company (less any contractual write-offs we are to take with insurances we are contracted with) you will be balanced billed any remaining charges after your insurance has addressed a claim and required to pay us directly and work out your difficulties with your insurance carrier.

Medicare Non-Covered Services
According to existing Medicare law, most of the services in our clinic are NON-COVERED and are the responsibility of the patient.

EXAMPLES OF NON-COVERED SERVICES
All Services Other than Chiropractic Adjustments:

  • Office Visits to evaluate and manage, re-evaluate, advise, or give counsel regarding your health
  • Physiotherapy such as massage, electrical stimulation, neuromuscular re-education, etc.
  • Laboratory tests, medical supplies, vitamins, etc.

Various Chiropractic Adjustments or Treatments:

  • Non-spinal manipulation to the shoulder, arm, leg, etc.
  • Maintenance Care for when your condition is stable and not making any more improvement
  • Wellness Care for the promotion of your health and prevention of future ailment or injury

Payment
Claims billed to private insurance are due in full within sixty (60) days after your primary and or secondary insurance has been billed. Any Workers’ Compensation and/or motor vehicle claims that are denied by the insurance carrier will become due in full once our office receives an official denial of the claim.

If you have any questions concerning insurance or payment for services rendered, please feel free to call us at 919-908-7170 and we will do our best to answer all your questions.